Touchstone Energy Research

Touchstone Energy provides reliable and continuously updated insights into consumer trends, member satisfaction, and new technologies. We have you covered with a wide range of short- and long-term research projects that will help your electric cooperative fine-tune member outreach, communications, and engagement.

Member Satisfaction & Benchmarking

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The American Customer Satisfaction Index (ACSI®) 

Keeping an eye on member satisfaction is a useful way to ensure your electric cooperative meets its members’ expectations. Thanks to Touchstone Energy’s longstanding partnership with the American Customer Satisfaction Index (ACSI®), members have access to the only national cross-industry measure of customer satisfaction available in the United States.

You have access to many tools that give you benchmarking information and ways your cooperative can leverage your score.

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The Cooperative Advantage

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The Touchstone Energy national Report provides your cooperative with information about member needs, opinions, and expectations to determine priorities, choose the most effective communication channel, or distribute sought-after energy information.

Survey will be conducted in June and July 2025 with results in the fourth quarter.

Sign up for more information.

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